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Services > Drives Value Chain Support

Training and learning

Throughout the value chain, from pre-purchase to replacement and recycling of a drive, Gibbons offers product, application and general technical training.

Training typically comprises theoretical presentations and hands-on exercises. Examples of training topics include product features, applications, installation and start-up procedures, programming, PC tools, maintenance and fault finding. Some courses are organised at the client’s location.

By being professional trained by Gibbons, you’ll enjoy enhanced personnel and plant safety, reduced downtime, improved productivity and increased employee motivation.

Technical support

Gibbons provides round-the-clock technical support via telephone and email covering all stages of the value chain. Should further support be needed, we work with ABB and employ an escalation process whereby the query is elevated throughout ABB up to the factory R&D until it is resolved.

Contracts

Bespoke contracts are available including agreements on spare parts and preventive or corrective maintenance. The benefits to you include improved cost control, enhanced operational efficiency, lower capital expenditure, reduced downtime and extended lifetime of drives. An example is the ABB drive care contract.

ABB drive care contract for continuous running of ABB low-voltage drives

This contract offers the user of an ABB low-voltage drive the security that the drive remains fully functional throughout its lifecycle.

You can select from various services to be included within a drive care contract, such as whether technical support is provided via telephone or email.

Our comprehensive service package includes preventive maintenance (managing orders, deliveries and manpower) and drive repairs. In the event that a drive is beyond repair, a suitable replacement will be sourced. The drive care contract can include a guaranteed response time which ensures that an ABB-authorised service engineer attends site at the agreed time.

 

A drive care contract aims to take away the burden of maintenance from you the customer, allowing you to focus on your core business.

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